WMS Site Lead

£50K - £55K
Permanent
Thurrock
Start date:

To be successful in this role, you will be motivated by excellence, working with your colleagues in IT/Systems, Tech and Operations to ensure your site specific IT and Technology needs are met, all the while helping maintain a stable operational systems foundation for which it can continue to scale successfully.

What You’ll Do

  • Be the single point of contact for Tech issues at your site.
  • Work with your local site IT Engineer to ensure stable operational IT and Systems.
  • Work with Site Operations and Management to handle any escalations over Systems and IT operations on site.
  • Work with local Site Operations and Management on any new project or initiative that requires an IT or Systems input.
  • Assist in solution implementation, taking a technical role in to resolve complex business issues.
  • Troubleshoot and fix any local site systems issues, leveraging the wider team as appropriate.
  • Supporting rollout of projects, both step changing activity and backlog items along with ensuring the new system is embedded as BAU.
  • Gathering requirements, system analysis to feed into technical / functional specifications.
  • Supporting the development and execution of test scripts to ensure JDA software consistently meets the customer’s business objectives.
  • Creating and modifying procedural and system documentation throughout the operational lifecycle.
  • Collaborate with business partners and the IT team to support operations and adhere to the SLAs and process frameworks.
  • Manage 3rd parties in relation to Tech services provided to your site, ensuring operational issues are appropriately escalated, managed and prioritised.
  • Own the roadmap for continual improvement for IT / Systems for your site.
  • Collaborate with other Site Systems Lead for learning, synergy and knowledge sharing.
  • Work with operations to plan and manage site down time as needed for hotfixes.

Requirements

  • JDA WMS Support a must to have and must have worked in previous RP/ JDA versions.
  • Reporting SQL.
  • Experience with driving improvements in WMS performance, quality, and responsiveness of applications.
  • Experience with identifying bottlenecks and bugs, and devising solutions to these problems.
  • Implementation experience deploying and maintaining WMS instances.
  • Business and Customer relationship experience.
  • Experience managing complex support issues.

Apply now

What happens now?

Step 1: Look out for our response
If shortlisted, we aim to contact you within 3 working days.
Step 2: Get ready to talk
You’ll work with our consultant to figure out if this role is your perfect match.
Step 3: Submit an application
Step 3: Submit an application