Service Desk Analyst (1st line support)

£20k - £23k
Start date:

Service Desk Analyst

1st Line Support | Financial Services | Internal support |

£20,000 - £23,000 pa


This is a full time, Monday - Friday role for a Service Desk Analyst/1st line support to provide support for internal users within the organisation here in the heart of Manchester.  You will perform tasks such as taking calls from internal customers who are raising issues with any of their IT equipment, software, hardware and try to resolve their queries.  We're ideally looking for a minimum of 6-12 months of experience already in a similar role.

We have a well established and friendly IT support team already in place but due to a period of organic growth we're looking to expand the team further.  

In this role we can offer a stable structured and environment, ongoing training and progression opportunities.  Whilst based in financial services this business have a fantastic team culture and family feel.

Skills and Experience

  • A good understanding of Microsoft Windows operating systems and core technologies
  • Experience of Active Directory administration
  • Hardware troubleshooting skills across a wide range of business equipment
  • Experience working in a busy service desk environment
  • Excellent Interpersonal skills and a positive, courteous attitude
  • The ability to communicate with people at all levels and in all disciplines within our business
  • Excellent organisational skills and time management
  • A customer focus, contributing to our team ethos of providing excellent customer service
  • A positive attitude and sense of team spirit
  • A passion for IT, general technology and computing that keeps you up to date with technological advances and drives you to keep updating your skills

Apply now
Emma Johnson
Senior Recruitment Consultant

What happens now?

Step 1: Look out for our response
If shortlisted, we aim to contact you within 3 working days.
Step 2: Get ready to talk
You’ll work with our consultant to figure out if this role is your perfect match.
Step 3: Submit an application
Step 3: Submit an application